When we say we LOVE our customers, what do we consider LOVE to be?
LOVE is making that same cup of hot chocolate every month to a gentleman who beams beyond belief when his beverage is made for him with a left over candy cane in there for his “minty” taste. He pays his bill and grabs a candy from the desk top for the road. As he walks out the door with the biggest smile on his face, always repeating “I will see you next month girls, you are always so kind to me”, anyone can see he LOVES the little bit of attention and care. What did it cost? What did he get out of it? For us, it’s that tiny bit of pride that he left feeling the way he did.